HELF Has Replaced Extra & Additional Service Fees. Are You Ready for the Change?

As of 1 November 2025, the Government's Higher Everyday Living Fee (HELF) replaces Extra Service Fees (ESF) and Additional Service Fees (ASF) across residential aged care.

Modern aged care facility

Understanding HELF Complexity

Extra & Additional Service Fees represent a vital component of resident-paid revenue. In a sector already operating on tight margins, the removal of these fees poses a significant financial challenge.

Traditional HELF Management

1
Paperwork Burden

Manual documentation and tracking of every HELF request

2
Compliance Complexity

28-day cooling-off periods, cancellation rules, annual reviews

3
Staff Overload

Increased administrative burden on already stretched workforce

4
Revenue Risk

Potential negative impact on bottom line without proper systems

What HELF Means for Providers

New Compliance Layers

Formal HELF agreements, strict cooling-off rules, annual reviews

Administrative Burden

Bundle fairness assessments, audit-ready evidence, accurate billing

System Limitations

Legacy systems not designed for HELF requirements

MAX FREEDOM

The HELF Orchestration Layer Your Facility Needs

Max Freedom uses voice AI, workflow automation, and system integration to meet HELF requirements without overloading staff — and without replacing your existing systems.

Caring interaction

How Max Freedom Helps Providers Win Under HELF

Real-Time HELF Service Capture

Residents request services verbally. Max Freedom logs every interaction automatically, creating the required compliance trail.

Automated Compliance Tracking

Manages 28-day cooling-off periods, cancellation rules, annual reviews, and bundle fairness checks automatically.

Seamless Integration

Works alongside your existing billing software, care management platform, and clinical systems without replacement.

Experience the Resident Interaction

Try the demo to see how Max Freedom processes requests in real-time!

Calculate Your Benefits

See how Max Freedom can protect your revenue and reduce administrative burden.

Facility Information

Projected Benefits

Revenue Protection $500,000
Annual Admin Savings $36,400
Compliance Risk Reduction 95%

Why Providers Should Take Action Now

Early adopters will set the new industry standard. Don't let your facility fall behind.

Reduces Staff Admin Load

Removes the manual documentation and tracking burden HELF introduces, freeing up staff for direct care.

  • Automated request logging
  • Compliance tracking
  • System integration

Protects & Rebuilds Revenue

Enables you to modernise, package, and deliver premium services under HELF, preserving previous margins.

  • Revenue stream protection
  • Premium service delivery
  • Competitive advantage

Multilingual Support

Supports diverse and CALD communities who may struggle with forms, menus, or English-only materials.

  • 25 languages supported
  • Voice-first interaction
  • Cultural accessibility

Ready to Transform Your HELF Management?

Contact us today to learn how Max Freedom can help your facility thrive under the new HELF requirements.

Contact Information

Phone

+61 437 006 725

Email

peter.williamson@omnisenti.com

Website

omnisenti.com

Contact Person

Peter Williamson

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